Hey I’m Carlos Chavez, a hands-on CX and design leader with a pragmatic approach. I keep design lean and strategic, applying craft where it matters. With experience across Service, Product, and Strategic Design, I thrive where user experience meets business impact.
A little about me – I have over 20 years’ experience across various design disciplines which has led me to believe design should be lean, pragmatic, and closely aligned to business goals, where designers actively look for opportunities to improve business outcomes. It’s not about craft for craft’s sake, but knowing when and where to apply it for the biggest impact.
I’m hands-on and enjoy giving shape to my ideas, but I do my best work when surrounded by collaborative teams with diverse perspectives that push ideas further. I also believe digital design thrives when Strategic Design blends with Product Design – broadening the stage for user experience while increasing its impact.
I attained an MBA from the Monash Business School in 2022, which has further strengthened my ability to bridge design with business strategy, ensuring customer-focused initiatives align with broader business goals.
Want to see and learn more? Reach out and say hi.