Hey, I'm Carlos. I'm a design leader who builds strategy and clarity from ambiguityalong with the insights, systems and team capabilities that bring it to life.

With 20 years across Product, Service and Strategic design, I'm hands-on and optimise for outcomes, not just for delivery — connecting design to the business problems that matter.

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Learn more about how I have helped business drive outcomes

Team Global Express

Led the strategy and design of TGE's consumer tracking app and notification experience, significantly reducing customer contact centre load.

Case study ›

Bunnings

Led digital transformation of the PowerPass membership, directing internal and agency teams in delivering significant revenue opportunities.

Case study ›

Auspost

Redesigned AusPost's B2B customer onboarding experience, decreasing cost to serve and accelerating time to value for both parties.

Case study ›

Connect on LinkedIn Send me an email

Speaking

Did you catch me at Design Outlook '25?

I had the pleasure of being a speaker at Design Outlook 2025 where I gave a talk titled "Craft, Creativity & Cash Flow".

Watch my presentation ›

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